Everything ships from within Australia. Order before 2pm on a business day and it goes out the same afternoon.
A tracking number lands in your inbox the moment it leaves us. If your parcel is running late, email us before you do anything else. We can lodge an enquiry with the carrier that you can't, and we'd rather chase it for you.
How long it takes
| Melbourne, Sydney, Brisbane, Adelaide | 4 to 9 business days |
| Perth, Hobart, Canberra, Darwin | 5 to 10 business days |
| Regional and remote | 6 to 12 business days |
| Dispatch cutoff | 2pm AEST, business days |
These come from the carrier and they're estimates, not promises. Weather, peak periods and regional runs all add time.
What it costs
Free standard shipping, every order. No minimum spend and no surcharge for regional addresses. What you see at checkout is what you pay.
Keeping track of it
- 01 Order confirmation arrives straight after checkout
- 02 Dispatch email with tracking follows when it leaves us
- 03 Check your junk folder if neither has shown up. That's usually where they land.
- 04 On your statement the charge appears as HAPPY HOUND TRAVEL
Your address
Give it a second look at checkout. Once a parcel is with the carrier we can't redirect it, and anything that bounces back to us because of a wrong address needs to be re-sent at your cost.
We deliver to PO boxes and parcel lockers. If nobody's home, the carrier will either leave it somewhere safe or take it to a collection point, and their card will tell you which.
When something goes sideways
Late, damaged, or marked as delivered when it clearly isn't? Send us your order number and we'll deal with it. In most cases we'll just put another one in the post rather than wait for the carrier to finish investigating.
Australian owned · Sent from Australia · 30 day returns
Question about a delivery? Get in touch and we'll answer within one business day.