Returns

Thirty days to decide. If it doesn't suit your car, or your dog wants nothing to do with it, send it back.

Email us first and we'll sort out the details. Most returns are handled in a single reply.

The process

• 01 Get in touch with your order number and what the issue is. Photos help if something's faulty.
• 02 We reply within one business day with a return address and what to do next.
• 03 Post it back in the original packaging where you can, with tracking so we both know where it is.
• 04 Refund within 3 business days of it reaching us, back to the card you paid with.

Who covers return postage

What condition it needs to be in

Fit it, put your dog on it, take it round the block. That's the only real way to know whether it works for you, and we're not going to penalise you for it.

What we can't take back is something genuinely used and soiled, chewed through, or missing the harness and straps. If you're not sure which side of the line yours falls on, send a photo before you post it. We'll tell you straight rather than let you waste the postage.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30 day policy sits on top of those rights. Nothing on this page reduces what you're entitled to.

Cancelling before it ships

Changed your mind and it hasn't gone out yet? Tell us straight away and we'll cancel and refund in full. We dispatch quickly, so the sooner the better. Once it's with the carrier it becomes an ordinary return.